Please note: the complaints inbox at the Department of the Prime Minister and Cabinet will not be monitored from 12 noon Tuesday 24 December 2024 – 9:00 am Thursday 2 January 2025 (inclusive).
If you are in an emergency situation, please call Triple Zero 000.
If you are having a difficult time and need support for you or someone you know, please contact the following support services:
- Lifeline: Call 13 11 14 or visit their website: Lifeline
- Beyond Blue: Call 1300 22 46 36 or visit their website: Beyond Blue
- 13YARN: Call 13 92 76 or visit their website: 13YARN
- Mensline: Call 1300 78 99 78 or visit their website: Mensline
- Kids Helpline: Call 1800 55 1800 or visit their website: Kids Helpline
The Department of the Prime Minister and Cabinet (PM&C) provides high-quality and timely advice to the Prime Minister, the Cabinet and our portfolio ministers.
We are accountable for the services we provide and the conduct of our staff. All PM&C staff must follow the Australian Public Service (APS) Code of Conduct. The code emphasises personal integrity, honesty, respect and accountability.
Your feedback can help us understand how well PM&C interacts with the broader community. We welcome your feedback as a way to improve how we work and engage with you.
Read our Complaint handling policy.
Complaints PM&C can consider
The Department is able to consider and resolve complaints that relate to:
Public Interest Disclosures
Public officials are able to submit a Public Interest Disclosure if they suspect serious wrongdoing within PM&C. Visit our Public Interest Disclosure page for more information.
Matters PM&C is unable to consider
PM&C can only consider issues that involve PM&C staff and services.
If you have a complaint about services provided by another federal, state or territory government, contact the responsible agency or Minister in the first instance.
If you are still unhappy with the outcome, contact the Commonwealth Ombudsman.
Provide feedback to the Prime Minister
Use the Contact your PM form to contact the Prime Minister.
Submitting an anonymous complaint
The Department accepts anonymous complaints. However, if we can’t contact you for additional information it may make it difficult to resolve your complaint.
If you wish to remain anonymous, please let us know if you want PM&C to notify you of the outcome and how we can do this.
How to lodge a complaint
Online: Use the contact form below
Post:
Complaints
Corporate Division
Department of the Prime Minister and Cabinet
PO Box 6500
Canberra ACT 2600
Emergency contacts
- If you are in an emergency or are in immediate danger of harming yourself or others, please call 000
- If you are feeling upset and distressed, please contact one of the following organisations for assistance:
Contact form
To make a complaint about procurement, use our procurement complaints form.