How might artificial intelligence affect the trustworthiness of public service delivery?

The first Long-term Insights Briefing report.

References

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  2. Digital Transformation Agency, Adoption of Artificial Intelligence in the Public Sector, accessed 24 August 2023.↩
  3. Australian Public Service Commission, Survey of Trust in Australian Democracy (forthcoming.↩
  4. As outlined in the National Science and Technology Council’s Rapid Response Information Report: Generative AI - language models (LLMs) and multimodal foundation models (MFMs), ChatGPT is an early example of the kinds of applications and services that will emerge from Generative AI built on LLMs and MFMs. Generative AI takes its name from its capacity to generate novel content, as varied as text, image, music and computing code, in response to a user prompt. ↩
  5. Bell, G, Burgess, J, Thomas, J, and Sadiq, S (2023, March 24) Rapid Response Information Report: Generative AI - language models (LLMs) and multimodal foundation models (MFMs), Australian Council of Learned Academies.↩
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  10. 15 organisations representing the community: YWCA Australia, Office for Women SA, Federation of Ethnic Communities Councils of Australia, Community First Development, National Women’s Safety Alliance, Equality Rights Alliance, Harmony Alliance, the National Rural Women’s Coalition, Women with Disabilities Australia, National Older Women’s Network, National Employment Services Association, St Vincent de Paul Society, InDigital, DVA (representing veterans voices), and the Australian Healthcare and Hospital Association. Nine organisations representing industry, academia and youth: Australian Medical Association, Amazon Web Services, ANU (School of Computing, College of Arts and Social Sciences, College of Science, College of Law), ANU (Youth), The Gradient Institute, National AI Centre, Australian Information Industry Association, IBM, and the University of Technology Sydney Human Technology Institute. 16 APS agencies: Department of Industry, Sciences and Resources, Digital Transformation Agency, CSIRO/Data 61, Office of the Chief Scientist, National Disability Insurance Agency, Australian Taxation Office, Department of Home Affairs, Department of Veteran Affairs, Services Australia, Department of the Treasury, Australian Public Service Commission, Department of Employment and Workplace Relations, Department of Foreign Affairs and Trade, Productivity Commission, and Australian Border Force. ↩
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  29. 40% of respondents to the Have Your Say survey indicated that trust to them meant service performance — more than any other option. ↩
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  45. Department of Industry, Science and Resources (2023), Supporting responsible AI: discussion paper consultation, accessed 29 August 2023. ↩
  46. Australian National University, Rapid Evidence Assessment, Finding 3.3 ↩
  47. For example, see the Australian Taxation Office’s data ethics principles, accessed 20 September 2023.↩
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