| Problem-solving |
Applies rich and credible policy, delivery or functional expertise and knowledge of government in all contexts |
- Recognised and sought out for expertise in how government works
- Possesses rich and credible expertise in relevant policy, delivery or functional areas
- Shares expertise to build the knowledge of others and PM&C
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| Solves problems with intellectual rigour, efficacy and pragmatism |
- Leads others to independently and efficiently solve problems using a range of methods
- Understands the broader context of problems
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| Acts with integrity and honesty in all situations |
- Adheres to the APS Values and Code of Conduct, and encourages others to do the same
- Tells the truth
- Admits mistakes and learns from them
- Acts professionally in all situations
- Provides impartial and forthright advice
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| Adopts a determined and resilient mindset when faced with difficult circumstances |
- Maintains momentum and sustains effort
- Helps team balance work and personal needs
- Persists to deliver the outcome, despite difficult circumstances
- Remains positive and responds to pressure in a calm manner
- Knows when and who to ask for help
- Understands own and team limitations and stress triggers, and how to manage them
- Plans ahead wherever possible and does not mistake tight deadlines for crisis
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| Achieving |
Aims to bring closure in finalising policy to deliver outcomes |
- Sees policy process through to completion, including recognising links between interconnected policy issues, breaking through problems and weighing up the options to identify solutions
- Monitors progress, adjusts plans as required and communicates progress
- Commits to achieving high quality policy outcomes with limited errors
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| Brings a distinct perspective to all interactions |
- Has a distinct perspective and proactively shares it
- Sifts intelligence and incorporates into advice and strategies
- Challenges assumptions and brings new perspectives to improve quality of advice
- Tailors advice and recommendations to what the Prime Minister needs to know at the time
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| Builds trust-based relationships across the APS to deliver whole of government outcomes |
- Builds strong relationships of trust and mutual respect through reciprocal relationships and sharing experience and knowledge to achieve whole of government outcomes
- Viewed as peer-counsellor to other across the APS
- Presents a whole of department view – looking out for the interests of other parts of PM&C
- Projects credibility and reliability
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| Employs astute judgment to deliver impact on the most important issues |
- Anticipates and seeks to minimise risks
- Maintains an understanding of the cultural, social and political context
- Focuses on the Prime Minister and knows what is important and what will become important
- Chooses wisely where we spend time to influence what matters
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| Communicates effectively and convincingly to influence stakeholders |
- Presents what the Prime Minister needs to know at the time, with the clarity and at the length that is appropriate
- Presents compellingly and convincingly with stakeholders
- Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity
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| Collaborating |
Shares talent, resources and experience across PM&C and the APS |
- Shares appropriate information with staff and colleagues during times of change
- Consults and shares information and ensures others are kept informed of issues
- Maintains low self-orientation
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| Fosters a flexible and agile working environment |
- Remains flexible and responsive to changes in requirements
- Instigates continuous improvement activities
- Identifies key talent to support performance
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| Embraces diversity of views and acts inclusively to improve advice and solutions |
- Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views
- Harnesses understanding of differences to enhance interactions
- Recognises the different working styles of individuals and different perspectives
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| Takes full advantage of innovative technologies and workspaces |
- Seeks to use technology to improve collaboration and co-design
- Creates opportunities to use innovative technologies and workspaces
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| Leading |
Supports and mentors others through a strengths-based approach |
- Conducts high quality ongoing performance conversations with direct reports (if applicable)
- Role models how to leverage own strengths for others
- Provides perceptive advice on others strengths
- Makes time for people and offers full support when required
- Seeks feedback on performance and coaches others to improve
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Empowers others to deliver and challenges them to reach their highest potential
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- Mentors others to be their best
- Identifies learning opportunities for self and others
- Empowers others by delegating tasks
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Embraces and role models courageous conversations in a respectful manner
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- Deals with under-performance promptly
- Proactively provides upwards feedback
- Addresses difficult issues directly but respectfully
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Celebrates success and maintains morale to nurture positive team dynamics
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- Anticipates issues with team morale and proactively seeks to improve it
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