| Problem-solving |
Applies rich and credible policy, delivery or functional expertise and knowledge of government in all contexts |
- Builds expertise of how government works in all contexts
- Developing rich and credible expertise in relevant policy, delivery or functional area
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| Solves problems with intellectual rigour, efficacy and pragmatism |
- Bright and enthusiastic, with an inquisitive mindset
- Demonstrates strong problem solving abilities comprising a range of different techniques
- Able to structure complex conceptual problems
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| Acts with integrity and honesty in all situations |
- Adheres to the APS Values and Code of Conduct
- Tells the truth
- Admits mistakes and learns from them
- Acts professionally in all situations
- Provides impartial and forthright advice
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| Adopts a determined and resilient mindset when faced with difficult circumstances |
- Focuses on delivering the outcome, despite difficult circumstances
- Remains positive and responds to pressure in a calm manner
- Knows when and who to ask for help
- Understands own limitations and stress triggers, and how to manage them
- Plans ahead wherever possible and does not mistake tight deadlines for crisis
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| Achieving |
Aims to bring closure in finalising policy to deliver outcomes |
- Coordinates and finalises information and materials to facilitate draft policy process
- Gathers and investigates more complex information from a variety of sources, and explores new ideas and different viewpoints
- Provides accurate and well structured drafts
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| Brings a distinct perspective to all interactions |
- Has a perspective and is willing to share it
- Sifts intelligence and incorporates into advice and strategies
- Challenges assumptions and brings new perspectives to improve quality of advice
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| Builds trust-based relationships across the APS to deliver whole of government outcomes |
- Builds and sustains positive relationships with team members, external stakeholders and clients
- Projects credibility and reliability
- Presents a whole of department view – looking out for the interests of other parts of PM&C
- Projects credibility and reliability
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| Employs astute judgment to deliver impact on the most important issues |
- Recognises links between interconnected issues that may impact on achieving objectives
- Understands the issues facing the Prime Minister
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| Communicates effectively and convincingly to influence stakeholders |
- Creates written materials without errors
- Confidently presents messages in a clear, concise and articulate manner
- Seeks to understand the audience and tailors communication style and message accordingly
- Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity
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| Collaborating |
Shares talent, resources and experience across PM&C and the APS |
- Identifies opportunities for collaboration
- Maintains low self-orientation
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| Fosters a flexible and agile working environment |
- Encourages others to cooperate in coping with change
- Suggests opportunities for continuous improvement
- Is responsive to changes in client and stakeholder needs and expectations
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| Embraces diversity of views and acts inclusively to improve advice and solutions |
- Recognises the positive benefits that can be gained from diversity,and explores diverse views
- Recognises the different working styles of individuals, and factors this into the management of people and tasks
- Recognises different perspectives
- Treats people with respect and courtesy
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| Takes full advantage of innovative technologies and workspaces |
- Recognises the value of technology in improving collaboration and co-design
- Uses innovative technologies and workspaces, where possible
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| Leading |
Supports and mentors others through a strengths-based approach |
- Identifies own strengths and seeks out opportunities to develop them further
- Seeks feedback on performance from others to improve
- Understands and acts on feedback
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Empowers others to deliver and challenges them to reach their highest potential
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- Identifies learning opportunities for self and others
- Delegates tasks effectively
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Embraces and role models courageous conversations in a respectful manner
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- Recognises and notes under-performance where appropriate
- Proactively provides upwards feedback
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Celebrates success and maintains morale to nurture positive team dynamics
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- Raises any issues about team morale and make suggestions for improvement
- Builds and sustains good working relationships with clients and team members
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