Agencies have differing approaches to internal integrity reporting. It is essential agencies are responsive to reports and protect confidentiality.

• Finance is progressing towards a single front door for all complaints and feedback and a centralised point for procurement complaints handling.
• The ATO maintains multiple channels for staff to report integrity concerns, including a Speak-up Hotline, an anonymous Fraud Alert Form, as well as an externally-facing Report Internal Fraud or Corruption Form.
• The AFP’s integrated complaints management model (ICMM) introduces a single entry point for reporting workplace issues, grievances and complaints, with teams and strategies in place to help individuals navigate the right pathway. This model aims to be people-focused, reduce complexity and confusion, enhance communication, increase timeliness and promote transparency and consistency in decision making relating to complaints and grievances.